Relief Manager

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The Company is an equal employment opportunity employer. Prospective employees will receive consideration without regard to race, color, religion, sex, age, national origin, disability, sexual orientations, marital status or any other protected category.

Applicants who are accepted for employment with the Company should understand that while every effort is made to provide continuous work, there are no employment contracts and the permanency of any position is not guaranteed.

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The Relief Manager is one of the first line representatives to the property’s customers, assisting the Property Manager in the day-to-day operations of the property which include but are not limited to:


  • Achieve sales and revenue objectives by utilizing effective advertising/marketing opportunities, telephone and direct in -person interactions with potential customers

Customer Relations

  • Promotes and maintains excellent customer relations by providing information and resolving problems effectively.
  • Implements new ideas and concepts that would help enhance product services to both existing and potential customers.
  • Resolves issues/problems in an effective, professional and positive manner.
  • Represents the property and Company in a professional manner at all times.


  • Performs all daily administrative functions as required to include but not limited to: receiving and properly processing all customer payments; making bank deposits; submitting and maintaining property trackers and other type reporting on a timely and as-needed basis; ensuring that all tenant files and all other property information is being properly maintained.
  • Follows up on delinquent accounts in accordance to Company policy and state and local laws.
  • Communicates operating results by submitting accurate and timely reports and furnishing financial information as requested.
  • Maintains the highest level of professionalism while ensuring that the standards, philosophy and mission established by Company are met and carried out.
  • Perform related duties as assigned by supervisor

Custodial and Maintenance

  • Follows and implements the guidelines set forth in the Company Maintenance Checklist as is applicable to each specific property.
  • Ensures that cleanliness and orderliness standards are met in the office, rest rooms, grounds and vacant units are cleaned on a timely basis.
  • Regularly audits the physical conditions of a property and ensures that supplies are adequate
  • Performs all light and minor maintenance and custodial duties in a method and environment that would help ensure the safety and well-being for team-members, customers and the general public.


  • Maintains compliance with all company policies and procedures.
  • Reports to: District Manager

Minimum Essential Job Requirements

  • Experience in sales or retail environment preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Ability to work with minimum direct supervision.
  • Must possess a valid driver’s license.
  • Possess an outgoing and friendly personality and project a professional appearance.
  • Well-balanced personal and managerial style: mature, professional approach to people and problems.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and pro viding exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • High school diploma or GED required.

Physical Requirements

  • Must be able to lift and carry up to 50 lbs.
  • Must be able to stand for up to 8 hours at a time.
  • Must be able to speak clearly and listen on telephone.
  • Possess an outgoing and friendly personality and project a professional appearance.
  • Ability to safely and successfully perform the essential job functions consistent with Company including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with Company and other federal, state and local standards
Location: Jacksonville, FL
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